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POSITION SUMMARY

Reporting to the Operations Manager, we are looking for a candidate with an interest in part-time customer service assistance. The ideal Customer Care Representative will be an enthusiastic member of a fast growing business. This position calls for exceptional communication and problem-solving skills. Customer Experience Representatives are responsible for maintaining relationships with customers, so strong interpersonal skills are essential.

Location: Remote | Job Type: Part-Time | Pay: $15-$17/hour

REQUIREMENTS

• Ability to learn multiple systems quickly
• Ability to multi-task and listen
• Phone and people skills are a must, along with strong written and verbal skills
• Must be self-motivated with good organizational skills, strong attention to detail and excellent follow-through
• Strong knowledge of Playa Society products
• Aptness for problem solving
• Willingness to be a team player and enjoy working in a group towards common goals and work in a fast paced environment

RESPONSIBILITIES

• Be responsible for communicating with our customers via email and social media regarding online orders, issues, and experiences
• Resolve customer complaints by email or social media.
• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Assist with placement of orders, refunds, or exchanges.
• Understand and implement exceptional customer experiences with each personal interaction
• Live and learn the Playa Society lifestyle and brand to become a true ambassador

APPLY HERE