Privacy Policy

 

Playa Society, LLC
Last Updated: January 2026

Playa Society respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit playasociety.com (the “Site”) or interact with our brand.

By using the Site, you agree to the practices described below.

INFORMATION WE COLLECT

We collect information to operate the Site, fulfill orders, and build better experiences.

Information You Provide

When you make a purchase, sign up for emails, or contact us, you may provide:

  • Name
  • Email address
  • Shipping and billing address
  • Payment details (processed securely by third parties)
  • Order history
  • Messages or customer support inquiries

Information Collected Automatically

When you browse the Site, we may collect:

  • IP address
  • Device and browser type
  • Pages viewed and interactions
  • Referring URLs
  • Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders
  • Communicate about drops, orders, and updates
  • Send marketing emails or texts (you can opt out anytime)
  • Improve Site performance and user experience
  • Prevent fraud and abuse
  • Comply with legal obligations

We don’t sell your personal data. Period.

EMAIL & SMS COMMUNICATIONS

By signing up, you agree to receive emails or texts related to:

  • Drops and releases
  • Order updates
  • Brand announcements and promotions

You can unsubscribe at any time via the link in our emails or by contacting us directly.

COOKIES & TRACKING

We use cookies and similar technologies to:

  • Remember your preferences
  • Understand how the Site is used
  • Support marketing and analytics efforts

You can manage cookies through your browser settings, though some Site features may not function properly if disabled.

THIRD-PARTY SERVICES

We work with trusted third-party partners for:

  • Payment processing
  • Shipping and fulfillment
  • Email and SMS communications
  • Analytics and performance tracking

These partners only receive information necessary to perform their services and are required to protect it.

DATA SECURITY

We take reasonable steps to protect your information. While no system is 100% secure, we use industry-standard safeguards to reduce risk.

YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion (subject to legal and operational requirements)
  • Opt out of marketing communications

To make a request, contact us using the information below.

POLICY UPDATES

We may update this Privacy Policy as our business evolves. Updates take effect immediately upon posting.

CONTACT

Questions or requests regarding privacy?

Playa Society, LLC
📧 community@playasociety.com
🌐 playasociety.com

RETURN POLICY

Playa Society, LLC
Last Updated: January 2026

Playa Society operates on a drop-based, limited-release model. Please read this policy carefully before placing an order.

ALL SALES & DROPS

Unless explicitly stated otherwise:

  • All sale items are final
  • Limited-edition, collaboration, and drop items may be final sale
  • Pre-order items may be non-refundable once production begins

We encourage customers to review product details carefully before purchasing.

PRE-ORDERS

Pre-order items are produced specifically based on demand.

By placing a pre-order, you agree that:

  • Items may have extended fulfillment timelines
  • Estimated ship dates are not guarantees
  • Orders may not be canceled once production has started

If a pre-order is eligible for cancellation, it will be clearly stated on the product page.

RETURNS (IF ACCEPTED)

If a return is approved:

  • Items must be unworn, unwashed, and in original condition
  • Tags must be attached
  • Returns must be initiated within [insert number] days of delivery
  • Original shipping costs are non-refundable
  • Return shipping is the customer’s responsibility unless the item is defective

Unauthorized returns will not be accepted.

EXCHANGES

Exchanges are subject to inventory availability. Due to the limited nature of our drops, we cannot guarantee exchanges for size or color.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect:

  • Contact us within 15 days of delivery
  • Include your order number and clear photos of the issue

We’ll make it right.

LOST OR STOLEN PACKAGES

Once a package is marked delivered by the carrier, Playa Society is not responsible for lost or stolen packages. Please ensure shipping information is accurate at checkout.

HOW TO START A RETURN

To request a return or report an issue, contact:

📧 community@playasociety.com
Include your order number and details so we can assist you quickly.

FINAL NOTE

Playa Society drops are intentional, limited, and made with care. Our return policy reflects the reality of producing thoughtfully, not mass-producing endlessly.

Thank you for supporting independent creativity.